Thank you for visiting www.silvapieces.com.au (the “Website”). This privacy and security policy (the “Policy”) explains the information we collect about you, how we use the information, some of the security steps taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
What information do we collect and how do we use it?
silvapieces.com.au collects information from our customers for a variety of reasons, including as part of our ongoing efforts to provide fantastic customer service, improve shopping experience and to communicate about products, services and promotions. We collect information such as name, email, postal address and payment information (“Personal Information”) that you provide to us when you register an account on our site, place an order, participate in a promotion or survey, write product reviews, post customer-generated photographs and content, or create wish lists and other user-generated content. We may use this information collected online to process and fulfil your order. We also collect email addresses at various site locations in order to send you necessary order-related messages such as order confirmation and shipment confirmation notices. In addition, we maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalise your shopping experience on this or other websites and to send you offers, promotions, or information that we believe may be of interest to you. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
To serve you better, we may combine personal information you give us online with publicly available information and information we receive from cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events and promotions, and better able to personalise your shopping experience.
Disclosure of Information
Silva Pieces shares information you provide to us when you participate in a promotion with those companies with whom we have joined to offer the promotion. We may disclose information about you to other members of the Silva Pieces corporate family and our business partners. We will also disclose information as we determine to be required by law. In addition, we may on occasion share information with business partners not owned or affiliated with Silva Pieces who want to market products or services to you.
We do not share credit card or other payment information with third parties except for the purposes of processing payment for products and services you’ve ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorised use of credit and gift cards.
Procedures to review your personal information and to opt-out
We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalise and enhance your online experience, facilitate processes, personalise and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognised by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.
Please note that e-mail is not encrypted and is not considered to secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.
YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.
Note to Kids
If you are under the age of 13, you are not permitted to submit any personal information to www.silvapieces.com.au. silvapieces.com.au is intended for users who are 13 years of age and older.
Silva Pieces may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy. Please note that this Policy only addresses the use and disclosure of information we collect from you on the Website. Feel free to contact us with any questions about our Policy.
Click here to email us Or contact us via postal mail:
Silva PiecesSuite 1, 56 Alanvale RdNewnham, TAS, Australia 7254 Effective Date: July 20 2014