Shipping and Order Status

CHECKING YOUR ORDER STATUS

You may check the status of your order by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can advise you accordingly.Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly This email address is being protected from spambots. You need JavaScript enabled to view it.

TRACKING QUERIES

Australia & NZ - Please allow up to 5 working days before querying your parcel. To track your order please email us This email address is being protected from spambots. You need JavaScript enabled to view it. - with your name, contact number and order number.International - Although most arrive quicker, please allow up to 14 working days before querying your parcel. To track your order please email us This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, contact number and order number.

SIGNATURE REQUIRED

For tracking purposes a signature is required on delivery for domestic and international shipping. If no one is home during business hours your package may end up at your local post office. If delivery is attempted but you are not home you will receive an ‘attempted delivery slip’ in your letterbox giving you instructions on where to go and collect your package. To avoid a failed delivery attempt please use an address where someone can sign for your package during business hours, ie a business address.We are unable to redirect orders once they have been dispatched, so please ensure someone will be at the specified shipping address to sign for your order.

FREE SHIPPING

If your order is eligible for free shipping this will be automatically applied at the checkout. Unfortunately, we are unable to combine orders so all items must be placed in the same order.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.If you have additional questions about your order, please contact us directly by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

PROMOTIONAL CODES

From time to time SILVA PIECES has special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided in the checkout section of your order. The value of the promotion will be applied to your order automatically. Please note only one promotional code may be used per transaction.

GST & SALES TAX

Please note that GST and tax calculations are based on the country specified in your shipping address.

PACKAGING

Each item is packaged in a signature SILVA PIECES packaging and wrapped to avoid any damage during the freight process.

SHIPPING METHODS & COSTS

Standard Australian & New Zealand orders are typically processed within 72 hours pending availability and credit card verification. Once processed your order will be delivered by courier. We require that your order is signed for on delivery. If no one is available at the time of delivery our courier will leave a calling card. It is your responsibility to arrange for re-delivery with the specified courier company.

Products shipped internationally are typically processed within 72 hours pending availability and credit card verification. Once processed your orders will be delivered with 3-7 business days. Please note international orders may attract customs duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.Gift vouchers are shipped free of charge via Express Post. If you purchase a Gift Voucher along with other products they will be shipped together and standard shipping rates will apply for the remainder of your order.

HOW FAST WILL YOUR ORDER BE PROCESSED

Orders will be processed as quickly as possible as we know you want your goodies fast! If items are in stock they can be sent out the same day or following day as your order is placed. If the item needs to be custom made then we will contact you will this information.

WHERE DO WE SHIP TO: WE SHIP WORLDWIDE.

We offer FREE worldwide shipping for orders over $200AU. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.

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